SALES- WARRANTY- RETURN/REFUND POLICY

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We promise to use Top Quality Parts and to make a 100% Good Faith effort to resolve any issues.

1. Sales Policy

  1. Return any unused product which is unaltered, uncut and undamaged within 10 days of delivery date and we will refund purchase price, minus shipping and restocking fee. All product must be returned in new, uninstalled, and sellable condition. After 10 days, or once a product is installed, the sale is final and product may not be returned except for warranty repair or replacement. Return/Shipping policies apply. Claims for shortages must be made within ten (10) days of receipt. National Quick Start Sales

2. Returns Policy

  1. All warranty claims must first be submitted by email to the company.
  2. Please e-mail or call for a Return Authorization prior to making a return shipment.
  3. All returns must be shipped freight prepaid.
  4. Claims for shortages must be made within 10 days of receipt.
  5. Shipping damage claims must be filed with the shipping company; they are responsible for any in-transit damage.
  6. All returns must be in similar to original packaging/ Alternators need to be double-boxed and packaged in paper or bubble wrap.
  7. PLEASE DO NOT PACKAGE ALTERNATORS IN STYROFOAM PACKING PEANUTS without putting alternator in a plastic bag or box.
  8. Any product damaged from improper packing will have the damage amount deducted from the credit amount, alternators are heavy and fragile so pack with care.
  9. A  20% or $20.00 minimum restocking fee will be applied by National Quick Start Sales (NQSS).

 

3. Shipping Policy

  1. All orders are shipped FedEx, USPS, or other methods on special request. Damaged freight claims must be made direct to freight service company. 
    All orders shipped F.O.B. unless otherwise specified,  Comstock Park, Michigan, USA.

4. Product Warranty

  1. National Quick Start Sales uses some of the alternator building industries highest quality alternator parts and warrants products to be free of defects in material and workmanship under normal use and service. We do not "price shop" looking for sales and low cost components. We use products that have proven themselves in the field and then we stick with that product or supplier. We want to build a product that lasts under proper use, we do not want you to have trouble with our product. As a small company we strive to keep a close eye on the quality and reliability level of the products we use and stick with the successful ones. This warranty covers failure due to defects in material and workmanship. Our goal is providing you with the best product possible. We guarantee that if you have trouble with our product and have to send it back and we find it is our fault we will pay for the shipping. 
    All complete (pre-assembled) Alternator and Starters will be covered by a return and repair guarantee for a period of twelve (12) months from date of delivery unless otherwise stated on sales receipt. Warranty does not cover the bridge rectifier,  voltage regulators or the burn up of stators in complete units or components sold separately. Our goal is to help you reach your goal, customer installed repair kits, conversion and upgrade kits and parts are excluded from warranty. The warranty period commences on the day the product is delivered to the original consumer/purchaser and is not transferable. Non-standard or "special use" applications are not cover under this warranty.

  2. This warranty does not apply to loss of vehicle or equipment, loss of time, inconvenience or other incidental or consequential damages.

  3. National Quick Start Sales (NQSS) does not assume responsibility for loss of the vehicle, loss of item, inconvenience or other incidental or consequential damages.

  4. National Quick Start Sales (NQSS) does not assume responsibility for loss of use of the vehicle, loss of time, towing, telephone, travel, lodging, inconvenience, loss of revenues or cost of a replacement rental vehicle.

  5. National Quick Start Sales (NQSS) shall not be liable for incidental or consequential damage arising out of, or from the uses of NQSS  product by the buyer, its assignees, employees, agents or customers.

  6. This warranty does not apply, if in the sole judgment of National Quick Start Sales, the product has been damaged due to accident, improper installation and use, adjustment, wiring neglect, misuse or application for which it is not designed or altered in any way so as to affect adversely its reliability and performance. Also excluded from this warranty are parts subject to normal wear (i.e. brushes, bearings, etc.). Note: 

  7. Warranty requires that all repairs or replacement under the terms of its limited warranty must be performed by National Quick Start Sales.

  8. Defective or malfunctioning products must be shipped prepaid, to the factory for warranty evaluation. note: we have only refused a few warranty claims, only under clear evidence will we refuse warranty.

  9. This limited warranty shall apply to National Quick Start Sales and shall not apply to any other equipment and its removal or installation, or to any loss damage resulting from extraneous causes (including, but not limited to owner misuse). The implied warranties, which the law imposes on the sale of these products, are expressly limited in duration to the warranty periods specified on the Warranty. Under no circumstance shall National Quick Start Sales be liable for any incidental or consequential damages for breach of the warranty. National Quick Start Sales does not authorize any person to create for it, any obligation or liability in connection with these products. This warranty provides specific legal rights, and there may be other rights that vary from state to state.

  10. Warranty is non-transferable.

 

5. Charge backs/customer credit
 Customer should not charge back credit card payments to National Quick Start Sales once the a purchase has been made. You must follow the product warranty, return and credit procedures outlined above. The use of charge back actions to improperly obtain credit on a purchase will be disputed for not following procedures as outlined. Refunds will be processed for returns or warranties that qualify, they may be requested via email, fax, or phone.

6. Sales & Use tax
National Quick Start Sales sells to business, institutions, or governing bodies who are either exempt from sales or use tax or accept responsibility for self claim & payment of any state federal or local taxes that may be due based on your governing bodies internet purchasing rules or out of area purchasing rules. By completing a purchase you accept full responsibility for claim and payment of sales and use taxes where  they apply. Payment of taxes owed may be made by claiming them to your appropriate agency or governing body. Michigan residents must pay a 6% sales tax.

30. Warranty Clarification

 

7. STARTER AND STARTER PART CONDITIONS NOT COVERED BY WARRANTY

  1. Burned or damaged armature. this is from bad connection, bad battery or low voltage or key stuch on or key start function activated with engine running.

  2. Burned or damaged fields, this is from bad connection, bad battery or low voltage.

  3. Stripped or damaged screws or bolts. But we will help fix them 

  4. Damage due to misuse or low battery burn up conditions, unit will burn up

  5. Broken nose cone, this is a sign of engine backfire or kickback.

  6. Broken starter gear, or bent splines, this is a sign of engine backfire or kickback.

8. ALTERNATOR AND ALTERNATOR PART CONDITIONS NOT COVERED BY WARRANTY

  1. Output (B+) (B-) terminals burnt off from loose connections or discolored.

  2. Rotor shaft and pulley worn due to loose rotor nut.

  3. Rotor shaft threads damaged.

  4. Drive end housing damaged due to poor mounting or modified mounting foot.

  5. Alternator hooked up or batteries installed with wrong polarity.

  6. Failure as a result of improper wiring (size and hook up.)

  7. Alternator installed in non-recommended applications.

  8. ANY ONE, OR ALL OF THE PHASES BURNT OUT OF STATOR

  9. ANY ONE, OR ALL THE DIODES BLOWN OR DAMAGED. We will work with you to solve any rectifier problems. The rectifier is the #1 component to fail on high amp applications. This is why we offer dual rectifier and triple rectifier products.

  10. DAMAGE TO ALTERNATOR DUE TO BATTERY NOT BEING IN SYSTEM WITH ENGINE RUNNING OR BATTERY NOT FULLY CHARGED WHEN ALTERNATOR PUT INTO USE. BLOWN CIRCUIT BREAKER IN OUTPUT CABLE BETWEEN ALTERNATOR AND BATTERY. BATTERY CABLE 

  11. Over revving damage such as broken rotor connections, broken fans, damaged slip rings & brushes

  12. DAMAGE TO ALTERNATOR COMPONENTS DUE TO LOW OR BAD BATTERIES.

  13. DAMAGE TO ALTERNATOR OR COMPONENTS DUE TO OVERUSE AND INADEQUATE COOLING.

 

9. REGULATOR CONDITIONS NOT COVERED BY WARRANTY

  1. Regulator with (I) ignition circuit burnout due to connection to full 12 volts

  2. Failure due to no ground or poor ground or any other failure.

  3. Physical damage to housing or product itself.

  4. Failure to regulator due to battery being disconnected with the engine running.

10. ISOLATOR CONDITIONS NOT COVERED BY WARRANTY

  1. Burned off or stripped terminal studs.

  2. Rusted or corroded terminals.

  3. Damage due to improper mounting.

  4. Connected with wrong polarity.

  5. Physical damage to isolator.

  6. Anodized material may fade over a period of time due to harsh environment of engine compartment.

 

11. RECTIFIER PACK CONDITIONS NOT COVERED BY WARRANTY

  1. Burned off or stripped terminal studs.

  2. Improper mounting, physical damage.

  3. Failure due to location of mounting and lack of air flow.

  4. Connected with wrong polarity.

  5. Physical damage to heat sink.

  6. ANY ONE, OR ALL THE DIODES BLOWN OR DAMAGED.

 

* * * All prices, information and requirements subject to change without notice * * *

* * * Though every attempt has been made to ensure the accuracy of our product pricing and information,
National Quick Start Sales assumes no liability for incorrect pricing or product information * * *